Romanian Customer Support Agent (home based)

  • Check with seller
  • Published date: June 5, 2018
    • Home Based, Home Based, Home Based, Romania

Cloudagents is a global leader in providing multilingual call center services using an at-home workforce. CloudAgents provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and is currently looking for a talented individual for our international team.

Tasks :

Inbound customer service tasks with upselling activities
Answering incoming phone calls in Romanian in a timely matter

Job responsibilities:

Being on time and available for given shifts
Informing employer of any illness or any obstacle that prevents you from working as soon asap
Giving three weeks’ notice in advance about Holiday requests or residing project, to Employer
Giving immediate feedback in any difficulties or issues with the used programs
Participation on all required training
Substitution of other agents if needed
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

Agent Requirements:

Native Romanian and fluent English
1+ year experience in contact center/outbound/telesales environment is a must
Excellent written and spoken communication skills
Good sales and negotiation skills
Proficiency in Microsoft Office Suite and Online applications
Great analytical and problem solving skills
Able to work minimum 20-25 hours per week – between 8AM-9PM EEST ( Monday-Sunday)

Work type: home-based, freelancer partnership (contract through our website, where you need to accept our GTC. You will be able to reach our GTC(General Terms and Conditions) after you register on our site.

Project Training: Week of June 25th, 2018
Potential work start: Week of July 2nd, 2018

Offer: 6 EUR /hour

Payment: Done monthly, in the first ten working days of the month following the worked month. We pay through our prevailing payment platform. You can find the details and choose the payment method (default: PAYONEER) on your Cloudagents profile.

Work Environment Requirements:

Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Personal computer or laptop with Windows 7/8/10 (Mac is not supported!)
Broadband cable internet connection (mobile internet is not good enough to manage calls)

Training Method:

We use cloud based call center technology - You need to download our call handling system (VCC) on your compture, which needs to be tested
We train all of our agents online before the beginning of any project
We mentor our agents and monitor their progress

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